How does it work?
If you are having a problem with your neighbour, you can contact us direct, or a community or legal agency may refer your case to us.  With your permission we will arrange for two trained mediators to visit your home to listen to your problems.  A similar visit with your neighbours would also be arranged.

If you are both willing, a mediation session with both parties together will be arranged in a private venue.  During the session, both sides have a chance to talk without being interrupted.  The mediators ensure any anger is safely contained.
 
Mediation is very powerful.  Usually an agreement is reached which both sides are willing to accept.  The agreement may be written down and signed but it is not legally binding.

Not sure you want to take part?
Lots of people have doubts about taking part in a mediation.  It's only natural.

After all, we're not always good at saying what we really want or dealing with heated, emotional situations.

Our trained and experienced mediators regularly encounter people who initially don't want to take part in mediations.

But a surprising number of problems can be resolved by just, well, trying.

Over 85% of all mediated cases conclude with a positive result.  In other words, most cases where everyone agrees to take part in a mediation to the end finish successfully.

Click here to view a video explaining the mediation process in more detail (produced in conjunction with Elmbridge Borough Council).

(once the video player is displayed, click on the white arrow to start.  You can right-click to have the option of viewing in full screen mode.  After the video, click the Back button to return here.)

Click here to view a short video which deals with some frequently heard concerns and which we hope will encourage you to agree to meet our mediators.

(once the video player is displayed, click on the white arrow to start.  You can right-click to have the option of viewing in full screen mode.  After the video, click the Back button to return here.)